Kakao Coba Hotel
Terms and Conditions
1. Acceptance of Terms
1.1 By accessing and using the Kakao Cobá Hotel Experience website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any of these terms, you should not use this website.
2. Reservations
2.1 Reservation Process: Reservations can be made through our website, by phone, or in person. When making a reservation, you will be asked to provide accurate and up-to-date personal information.
2.2 Reservation Confirmation: Once the reservation is made, you will receive a confirmation email. Review the reservation information to ensure it is correct. If you find any errors, contact us immediately.
3. Payments
3.1 Payment Policy: Payments can be made with a credit or debit card. The total amount of the reservation must be paid at the time of booking, unless otherwise specified.
3.2 Taxes and Fees: All rates displayed on our website include applicable taxes unless otherwise stated.
4. Cancellations and Changes
4.1 Cancellation Policy: You can cancel your reservation free of charge up to 7 days before the arrival date. If you cancel after this period, a cancellation fee equivalent to 100% of the total reservation amount will be charged.
4.2 Reservation Changes: Reservation changes are subject to availability and may incur additional charges. Contact us to request changes to your reservation.
5. Privacy Policy
5.1 Information Collection: We collect personal information that you provide during the reservation process, such as your name, email address, phone number, and payment details.
5.2 Use of Information: We use your personal information to manage your reservation and improve our services. We will not share your information with third parties except as required by law or with your express consent.
5.3 Information Security: We take reasonable measures to protect your personal information against unauthorized access, disclosure, or destruction.
6. Use of the Site
6.1 Site Content: All content on this website, including text, images, and graphics, is the property of Kakao Cobá Hotel Experience or its content providers and is protected by copyright laws.
6.2 Permitted Use: You may use this website for personal and non-commercial purposes only. Copying, modifying, distributing, transmitting, or publicly displaying any content from the site without our express permission is not allowed.
7. Limitation of Liability
To the maximum extent permitted by law, Kakao Cobá Hotel Experience will not be liable for any direct, indirect, incidental, special, or consequential damages arising from or in connection with the use or inability to use this website or our services.
8. Modifications to the Terms and Conditions
We reserve the right to modify these terms and conditions at any time. It is your responsibility to review these terms periodically to be aware of any changes. Continued use of the website after any modifications constitutes your acceptance of the modified terms.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Mexico. Any dispute arising in connection with these terms will be resolved exclusively in the courts of Quintana Roo.
10. Contact
If you have any questions about these terms and conditions, you can contact us at:
Kakao Cobá Hotel Experience
Carretera Tulum-Cobá Av. Principal No. 1, Terreno 101, Ejido Ruinas de Cobá, C.P. 77793. Cobá, Quintana Roo.
ADDRESS
Carretera Tulum-Cobá Av. Principal No. 1, Terreno 101, Ejido Ruinas de Cobá, C.P. 77793. Cobá, Quintana Roo
SOCIAL MEDIA
